Privacy Policy

This policy explains how Dream Casa Realty L.L.C. ("Dream Casa", "we", "us") collects and uses your personal information when you use dreamcasadxb.com (the "website") or contact us through it.

1. Who we are

Dream Casa Realty L.L.C. is a real estate brokerage based in Dubai, United Arab Emirates. Our office is at Nshama Townsquare, Dubai, United Arab Emirates. You can reach us at info@dreamcasadxb.com.

2. What information we collect

Information you give us. When you send an enquiry through the website form, we collect your name, email address, telephone number (optional), the topic of your enquiry (buying, selling or mortgage guidance) and the message you write. If you contact us by email, telephone or WhatsApp, we receive the details you share with us in those messages.

Technical information. Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type and the time of your visit. We use this to keep the website secure and working.

What we do not use. The website does not use advertising trackers or analytics tools, and it does not ask you to accept cookies.

3. How we use your information

We use your information to:

• reply to your enquiry and give you the guidance you asked for;
• provide buying, selling or mortgage guidance services if you decide to go ahead with us;
• keep the website secure and prevent spam and misuse;
• meet our legal and regulatory obligations.

We do not sell your personal information.

4. Why we are allowed to use it

We use the details you send us because you have asked us to contact you, and you agree to this when you submit the form. For other uses, we rely on our legitimate interest in running and securing our business, or on a legal obligation, as the law allows.

5. Who we share it with

We share your information only where needed to run the website and our service:

• Website hosting and form handling. Our hosting provider receives and stores form submissions on our behalf.
• Email and communication tools. Enquiries reach us by email, and we use WhatsApp to message people who contact us there. WhatsApp messages are also subject to WhatsApp's own privacy policy.
• Other parties on your request. If you ask us to proceed with a purchase, sale or mortgage application, we may share the details needed with the relevant bank, developer, property owner or authority, and we will tell you before we do.
• Authorities. We may disclose information where the law or a competent authority requires it.

6. Transfers outside the UAE

Some of our service providers may store or process information outside the United Arab Emirates. Where this happens, we take reasonable steps to make sure your information is protected.

7. How long we keep it

We keep your enquiry details for as long as we need them to deal with your enquiry and any service that follows from it, and for a reasonable period after that. We keep them for longer where the law or a regulator requires us to keep records.

8. Your rights

Subject to applicable law, you can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information;
• limit or stop us from using your information;
• stop contacting you, and withdraw any consent you gave us.

To make a request, email info@dreamcasadxb.com. We may need to confirm your identity first, and in some cases the law may require us to keep certain records.

9. Security

We take reasonable steps to protect your information, including using a secure (HTTPS) connection for the website. No method of sending information over the internet is completely secure, so please do not send sensitive documents, such as passport or bank details, through the website form.

10. Children

The website is not intended for anyone under 18, and we do not knowingly collect information from children.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

12. Contact us

If you have questions about this policy or how we handle your information, email info@dreamcasadxb.com or write to us at Nshama Townsquare, Dubai, United Arab Emirates.